FAQ - Heirloom

GETTING STARTED

Start by Browsing our beautiful inventory! Use our Wishlist feature to add everything you are interested in and would like included in your quote. Send us an email or schedule a call if you have any questions along the way.

WHAT IS OUR WISHLIST

The easiest way to let us know what you love with the click of a button. Browse our inventory, click the “add to Wishlist” button on all the items you would like a proposal for, then fill in your details and quantity desired and press “Send”!

HOW TO RECEIVE A PROPOSAL

Send us a Wishlist or email! Once we receive these we get started immediately putting together a proposal customized just for you. We will contact you with any details we need or questions we have. When it is ready to go you will receive an email with links to a PDF version and online payment information.

HOW TO CONFIRM YOUR ORDER

When you are ready to reserve your items and date you simply use the online payment link in your proposal email to sign your contract and pay your 50% deposit.

WHAT OUR DEPOSIT REPRESENTS

Your 50% deposit guarantees your date and item selections. It is due within 30 days of your proposal. Due to the nature of our business and the availability of bookings our deposits are non-refundable. Throughout your contract your order may not drop below your 50% deposit or the current Heirlooms & Co minimum, whichever comes first.

MODIFICATIONS

We understand that weddings require some flexibility. You are welcome to continue adding and adjusting your order even after it is confirmed. Items may be added/removed/quantity changed until 30 days prior to your contracted event date as long as the items are available. Any changes requested after the 30 day cutoff are at the discretion of Heirlooms & Co.

WHAT IS OUR MINIMUM

Heirlooms & Co. works hard to create a beautiful and unique experience for each and every client with personal hands on detail for a stress-free day. For the purpose of catering to you and maintaining this level of service we require a minimum order of $2,200 (not including Delivery/Setup/Pickup fees and specialty linens). Contact us for tabletop/dishware/catering orders that fall below the $2,200 minimum.

DELIVERY

Our contracted delivery fee includes delivery to your venue site, assembly, set-up, break-down, and pick-up, of all chosen items, within 45 miles of Heirlooms & Co. [for additional distance please inquire for details]. Night pick up ( 7 pm or later) and Holiday events accrue additional delivery fees.

WHEN IS FINAL PAYMENT DUE

Final payment/Balance due on contract is 15 days prior to contracted event date. Responsibility lies on client to make final payment by due date or arrange autopay or a $250 late fee will be charged to your outstanding balance.

IS THERE A LATE FEE

If final payment is not received 15 days prior (as stated on invoice) balance due will be charged to card on file, along with a $250 late fee, on the following day. To help avoid this you are welcome to choose “Autopay Invoice” when paying your initial deposit.

HOW DO I DECIDE QUANTITY

We can only guarantee the quantity you have reserved. Adding on is subject to the item availability. We highly recommend you reserve your max possible quantity needed and adjust prior to 30 days.

RESPONSE TIME

We are so excited to get back to you as soon as possible that we normally are able do so within 72 hours on working days (M-TH), via email. All phone calls must be scheduled through our Calendly App.

MISSING/BROKEN ITEMS

HEIRLOOMS & CO. will notify you the Customer within 30 days on which the rented goods are returned if damages are discovered, or items are found to be missing upon sorting and counting (see Terms & Conditions). Specialty linens are a 3rd party rental and any missing or damaged linens will be charged to card on file within 5 days of client notification.